FAQ

How do I test the quality of your services?


We offer you a trial package* for free to test our service. Send us your inquiry and see what you will get. *Make sure you read all the terms of the Trial Terms before submitting the trial form.




Can I customize the editing with my preferences?


We provide different editing styles for our customers. You can find details in our product (photo editing, floor plans, videos). We can adjust to your preferences. Send us your requirements and we will respond ASAP.




Will I be charged extra for re-editing?


We have a clear standard on this. If the deviation comes from our side, it is a correction and we offer you free editing. If it is not but your extra requests, it is considered as an amendment for which you will be charged an extra service fee.




How do I pay?


It's flexible and depends on the frequency / volume that you order. Please contact us for further assistance.




How do I submit my material or what is "link to trial order"?


We recommend you upload all your material in Dropbox, Box, Google drive, etc. Then you just copy/paste your link in the inquiry form.




How do I receive my finished work?


After completing the service we will distribute to you via a Dropbox link.




Will you store my material for later reference?


Your finished work will be stored permanently in our Dropbox account, please contact us if you need access to your material.




How can I give you feedback?


We can improve our services by receiving feedback from customers, so please feel free to let us know what is on your mind so we can improve our services. Please drop us an e-mail to discuss more.




How many files can I submit for my trial package?


Up to 5 files for photo editing, 2 files for floor plans 2D/3D style and 1 files for video editing and 1 file for virtual staging. For the best result, make sure you read all the terms of the Trial Terms before submmiting the form.





© 2018 天然村 tennenmura

 電話:04-7099-9002

 Email:tennenmura-toiawase@icom156.co.jp

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